Refund Policy

Last updated: September 24, 2026

This Refund Policy applies to purchases made through LYNCIY AI ("Service"), operated by Zhang Haiya. By making a purchase, you agree to this policy.

1. Free Credits

Free drafts or credits are provided at no cost and are not eligible for refunds, as no payment has been made.

2. One-Time Purchases (e.g., Starter Plan)

Because our Service delivers AI-generated digital content immediately upon purchase, one-time purchases are generally non-refundable once the AI draft or deliverable has been generated.

We may, at our sole discretion, issue a refund in the following exceptional circumstances:

The Service experienced a verified technical failure and was unable to generate any output for your purchase; or
You submit a request within 7 days of purchase and have not yet used or downloaded the deliverable.

To request a refund, contact support@lyndp.com with your order details. Refund decisions are typically made within 5 business days.

3. Subscriptions (e.g., Pro Plan)

Subscriptions renew automatically until cancelled. You may cancel your subscription at any time through your account dashboard or by contacting support@lyndp.com.

Cancellation: Takes effect at the end of the current billing period. You will continue to have access to the Service until that date.
Refunds for unused periods: Subscription fees for past billing periods are generally non-refundable. We do not provide prorated refunds for partial months, except at our sole discretion or where required by applicable law.
Technical issues: If a persistent, verified technical issue prevents you from using the Service for an extended period, we may issue a partial refund or account credit at our discretion.

4. Chargebacks

If you initiate a chargeback with your payment provider (e.g., your bank or credit card issuer) before contacting us, we reserve the right to suspend or terminate your account and may dispute the chargeback where we have evidence that the Service was delivered. We strongly encourage you to contact support@lyndp.com first so we can resolve the issue directly.

5. Processing of Refunds

Approved refunds will be issued to the original payment method through our payment provider (e.g., Creem.io) and may take several business days to appear, depending on your payment provider.

6. Contact Us

For all refund requests or billing questions, please contact us at support@lyndp.com. Please include your account email and order or transaction ID.